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1. Personal Data Collection and Use. We aim to collect the minimal amount of information needed to run our service effectively. We believe in transparency and welcome your feedback on our evolving Privacy Policy.

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1.1 What is Personal Data? Personal Data" refers to any information related to an identified or identifiable natural person ("Individual"). This includes information you provide while using our Services. When we use or store Personal Data together with non-personal information, we consider the combination as Personal Data.

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1.2 Account User Data. When you create or update your Narrative user account, we collect and store "Account Data" for specific purposes, as outlined below:

2.1 Email address: User authentication, marketing, communications, purchase receipts, and occasional product news.

2.2 Password: User authentication (only in encrypted format).

2.3 Name: User identification.

2.4 Phone number: Marketing, communications, purchase receipts, and occasional product news.

2.5 Billing address (street, city, zip code, country): Processing invoices.

2.6 Profile picture: User identification, UI effects.

2.7 Timezone: Identifying and processing user requests and events.

2.8 Subscription details (activation and expiry dates): Identifying customer subscriptions.

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1.3 Operational Data. We also collect and store "Operational Data" required for the operation of our Services, including user events, interactions, groups, saved data, and dimensions. This data helps us predict user behavior and improve our services.

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1.4 Personal and Financial Data Collected at Payment. When making a purchase with a credit card on our service, Personal Data is exchanged with payment processors (Stripe at the moment) and this data is stored outside Sweden's borders. We process credit card payments securely through Stripe, and the associated information is stored for purposes like fraud prevention.

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1.5 Cookies and Persistent Trackers. We limit third-party services with access to store cookies in your browser. Currently there are these cookies enabled:

1.5.1 _ga (Google Analytics): Used for website analysis with IP anonymization enabled.

1.5.2 User preference data (developed in-house): Stores platform preferences for efficient use.

1.5.3 We will implement Hotjar to understand user needs better and optimize our service. Hotjar collects data on user behavior and devices, but it is pseudonymized and not used to identify individual users.

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2. Personal Data. Any Personal Data you provide to Narrative is managed based on the following principles:

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2.1 Accountability. If you have concerns about how we handle your Personal Data or questions about this Privacy Policy, contact us at services@narrative.nu.

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2.2 Disclosure of Personal Data to Third Parties. We do not disclose Personal Data to commercial parties except under specific circumstances. We may share data with third-party service providers who assist in various aspects of our service.

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2.3 Consent and Legitimate Interest. By signing up for our Service and providing Personal Data, you allow us to process that information according to this Privacy Policy. We rely on legitimate interest for marketing, research, and fraud prevention.

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2.4 Limiting Collection. We collect only the minimum necessary information required to operate our service, safeguarding your privacy and security.

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2.5 Limiting Use, Disclosure, and Retention. We do not use your Personal Data beyond your consent. Narrative does not sell or trade Personal Data for commercial purposes. We store data only as long as necessary for the purposes it was collected.

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2.6 Accuracy. You are responsible for updating your account information to keep it accurate.

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2.7 Safeguards. We implement strong security measures to protect your Personal Data from unauthorized access or disclosure.

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2.8 Openness and Transparency. We document our policies to provide openness and transparency regarding data collection, its purposes, and our handling.

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2.9 Individual Access. You can inquire about the Personal Data we hold and request access, corrections, amendments, or deletions.

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2.10 Rights of Access, Rectification, Erasure, and Restriction. You have the right to inquire about, access, rectify, or request the erasure of your Personal Data. We make good faith efforts to accommodate your requests.

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2.11 Rights of Access, Rectification, Erasure, and Restriction. By providing your Personal Data, you consent to its transfer to Sweden and global processing in line with this Policy, especially if you are from the European Union.

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2.12 Changes to Our Privacy Policy. We may update our Privacy Policy periodically. We will indicate the latest date of update at the top of this document.